Accession Number : ADA255268


Title :   TQL, A Case Study of Implementation into the Operational Fleet


Descriptive Note : Master's thesis


Corporate Author : NAVAL POSTGRADUATE SCHOOL MONTEREY CA


Personal Author(s) : Hannes, Kevin L


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a255268.pdf


Report Date : 18 Jun 1992


Pagination or Media Count : 91


Abstract : In August of 1990, the CNO released a memorandum to all flag officers to bring Total Quality Leadership (TQL) to the fleet. This Thesis is a case study of how an operational command goes about adopting the philosophies of TQL. Discussion of Dr. W.E. Deming's management philosophies and the Navy's Process Improvement Model are presented as background information. The case study presented is offered as a guide for implementation to the operational fleet, as all organizations or commands are unique in many respects. The development of this case and the theories behind TQL have shown one overwhelming factor to be present in all successful TQM/TQL implementations; 'Commitment from top management is essential for the philosophy to be successful.' T


Descriptors :   *MANAGEMENT PLANNING AND CONTROL , *LEADERSHIP , ORGANIZATIONS , MANAGEMENT , MODELS , THESES , CASE STUDIES , QUALITY , PHILOSOPHY


Subject Categories : Administration and Management


Distribution Statement : APPROVED FOR PUBLIC RELEASE