Accession Number : ADA255177


Title :   Total Quality Management in Logistics: A Case Study from the Trucking Industry


Descriptive Note : Master's thesis


Corporate Author : NAVAL POSTGRADUATE SCHOOL MONTEREY CA


Personal Author(s) : Lehman, Jr, Harry


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a255177.pdf


Report Date : Jun 1992


Pagination or Media Count : 119


Abstract : This thesis investigates the impact of the Total Quality Management (TQM) movement on the logistics industry as a whole, and, more specifically, its impact within the trucking industry. Its focus then narrows to study the practical aspects of implementing a W. Edwards Deming-based quality program within a particular trucking company, Mason Transporters, Inc. The effectiveness of the company's implementation effort is assessed using data collected from a survey questionnaire, formal interviews, and personal observations during an on- site visit. Successes and shortcomings of the implementation process are highlighted and discussed.


Descriptors :   *MANAGEMENT PLANNING AND CONTROL , *LOGISTICS MANAGEMENT , *QUALITY CONTROL , INDUSTRIES , OBSERVATION , THESES , LOGISTICS , QUESTIONNAIRES , SURVEYS , QUALITY , SITES , MANAGEMENT , IMPACT


Subject Categories : Administration and Management
      Logistics, Military Facilities and Supplies


Distribution Statement : APPROVED FOR PUBLIC RELEASE