Accession Number : ADA213446


Title :   DCASR (Defense Contract Administration Service Region), Boston Is the Customer's Voice. Total Quality Management


Corporate Author : DEFENSE CONTRACT ADMINISTRATION SERVICES REGION BOSTON MA


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a213446.pdf


Report Date : Oct 1989


Pagination or Media Count : 30


Abstract : This document contains information concerning actions taken in FY 89 to implement Total Quality Management at Defense Contract Administration Services Region, Boston. Results of Quality Improvement efforts are discussed in detail. Management by planning vision elements which drive the DCASR Boston approach to management are customer focus, process focus and measures of vision attainment. Each of the elements is discussed in depth. Keywords: Continuous process improvement; Quality improvement prototype nomination.


Descriptors :   *MANAGEMENT PLANNING AND CONTROL , *MANAGEMENT , *QUALITY , *QUALITY CONTROL , VISION , CONTINUOUS PROCESSING , PROTOTYPES


Subject Categories : Administration and Management


Distribution Statement : APPROVED FOR PUBLIC RELEASE