Accession Number : ADA204468


Title :   Total Quality Management Master Plan


Corporate Author : DEFENSE LOGISTICS AGENCY ALEXANDRIA VA


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a204468.pdf


Report Date : Jan 1989


Pagination or Media Count : 61


Abstract : This document describes the concept of Total Quality Management. The Total Quality Management (TQM) concept is: A systematic process for improving products and services; A structured, disciplined approach to identifying and solving problems; A participatory work style, conveyed by management actions and commitment, which harnesses the creativity and ideas of all employees; Long term; Supported by Statistical Process Control; Practiced by each and every employee. Keywords: Management planning and control; Management training.


Descriptors :   *MANAGEMENT PLANNING AND CONTROL , MANAGEMENT , MANAGEMENT TRAINING , QUALITY , PERSONNEL , STATISTICAL PROCESSES , CONTROL , PROBLEM SOLVING


Subject Categories : Administration and Management


Distribution Statement : APPROVED FOR PUBLIC RELEASE