Accession Number : ADA204118


Title :   A Study of the Utility of a Participative Approach to Employee Attitude Surveys as a Management Tool at the Audie L. Murphy Memorial VA Hospital in San Antonio, Texas


Descriptive Note : Master's thesis Jul 1978-Jul 1979


Corporate Author : ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATION


Personal Author(s) : Collyer, Stuart C


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a204118.pdf


Report Date : May 1979


Pagination or Media Count : 61


Abstract : Barriers to effective communication are found in every organization. Hospitals are the most complex of modern organizations, within which accurate communication is a herculean challenge. In addition, they are setting for unique problems in communication - those which result from multiple roles and divergent goals in an industry made up of professionals and non-professionals providing individualized services in an environment requiring technological and human considerations. This study examines the non-physician, non-supervisory employees of San Antonio's VA Hospital in an effort to identify groups of employees which may have similar communication needs. A systematic and comprehensive employee attitude survey, it sets forth specific recommendations generated from an analysis in which 840 employees expressed their opinions and attitudes regarding over 100 different aspects of their work environment. Keywords: Health care, Organizational communication, Personnel management, Medical services.


Descriptors :   *COMMUNICATION AND RADIO SYSTEMS , *MEDICAL SERVICES , *ORGANIZATIONS , MANAGEMENT , PERSONNEL MANAGEMENT , ATTITUDES(PSYCHOLOGY) , HUMANS , HEALTH , ACCURACY , SURVEYS , PERSONNEL , HOSPITALS , ENVIRONMENTS , TEXAS , REQUIREMENTS , INDUSTRIES


Subject Categories : Administration and Management
      Medicine and Medical Research


Distribution Statement : APPROVED FOR PUBLIC RELEASE