Accession Number : ADA202857


Title :   A Study to Evaluate the Organization and the Operating Procedures of the Patient Assistance Function at Brooke Army Medical Center, Fort Sam Houston, Texas


Descriptive Note : Master's thesis Jul 1979-Jul 1980


Corporate Author : ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATION


Personal Author(s) : Begg, Irene


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/a202857.pdf


Report Date : Aug 1979


Pagination or Media Count : 127


Abstract : At Brooke Army Medical Center, the Patient Assistance Offices , Public Affairs Office, Health Consumer Committee, and Inspector General's Office are the entities specifically organized for maintaining good consumer relations with patients. The adequacy of care, overall patient satisfaction, and the provision of avenues of access and redress for assistance and complaints are matters of concern. This study evaluates the organization and operating procedures of Brooke's Patient Assistance Offices. It sets forth valid recommendations for the improvement of the facility's consumer relations mission. Keywords: Theses; Hospitals; Administration and management.


Descriptors :   *PATIENTS , *HOSPITALS , THESES , TEXAS , MEDICAL SERVICES , ARMY FACILITIES , FUNCTIONS


Subject Categories : Medical Facilities, Equipment and Supplies


Distribution Statement : APPROVED FOR PUBLIC RELEASE