Accession Number : AD1053040


Title :   Regaining The Trust Of The American Public: A Law Enforcement Initiative


Descriptive Note : Technical Report


Corporate Author : NAVAL POSTGRADUATE SCHOOL MONTEREY CA MONTEREY United States


Personal Author(s) : Alvarez,Micole C


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/1053040.pdf


Report Date : 01 Dec 2017


Pagination or Media Count : 109


Abstract : While Americans remain confident in law enforcement, there are profound fractures in the relationship between the police and certain communities across the United States. Law enforcement shootings of unarmed individualsparticularly African Americansinadequate police response, and the subsequent civil unrest raise disturbing and often volatile concerns for public safety. This thesis asserts that, as an industry, law enforcement is experiencing a nationwide crisis. Although law enforcement has been unable to successfully navigate the dynamics of reputation management during a crisis, companies in the private sector have identified effective frameworks, paradigms, and best practices for successfully regainingand, more importantly, maintainingthe publics trust. Consequently, this paper seeks to determine how law enforcement can apply crisis and reputation management techniques developed by the private sector to effectively regain the trust of the American public. The thesis provides law enforcement executives with an opportunity to learn from the private sector and put the most critical lessons learned in crisis and reputation management into practice.


Descriptors :   knowledge management , law enforcement , law , information exchange , governments , social networking services , task forces , best practices , lessons learned , online communications , social media , personnel management , management personnel , GROUP DYNAMICS , SOCIAL PSYCHOLOGY , CRISIS MANAGEMENT , police , AFRICAN AMERICANS


Subject Categories : Administration and Management
      Sociology and Law


Distribution Statement : APPROVED FOR PUBLIC RELEASE