Accession Number : AD1046833


Title :   An Exploratory Analysis of the Navy Personnel Support Delivery Model


Descriptive Note : Technical Report


Corporate Author : Naval Postgraduate School Monterey United States


Personal Author(s) : Fleshman,Joseph M


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/1046833.pdf


Report Date : 01 Sep 2017


Pagination or Media Count : 109


Abstract : Navy sailors administratively begin and end their careers through the Pay and Personnel Management Department (PERS-2). The current pay and personnel service delivery model is manpower heavy and relies on legacy systems. High costs and rigid, face-to-face antiquated systems fail to provide flexible consistent Human Resources (HR) support to a technology-competent generation. Our efforts are focused on providing a quantitative effort to understanding past trends in Personnel Support Detachment (PSD) and Customer Service Desk (CSD) transactions that may aid manpower policies in the future composition of the pay and personnel services delivery model. Methods include data visualization techniques and multiple linear regression modeling. Our analysis supports a consolidation effort where size of PSD or CSD does not affect performance but transaction volume does. The workforce mix of the unit also affects performance. PSDs and CSDs with higher percentages of military and civilian contractor personnel have higher rates of timeliness and acceptance. The future pay and personnel service delivery model will benefit from streamlined processes and concentrated efforts.


Descriptors :   NAVAL PERSONNEL , manpower , DATA ANALYSIS , LINEAR REGRESSION ANALYSIS , MODELS , PERSONNEL MANAGEMENT , HUMAN RESOURCES


Subject Categories : Personnel Management and Labor Relations
      Military Forces and Organizations


Distribution Statement : APPROVED FOR PUBLIC RELEASE