Accession Number : AD1045829


Title :   Next Generation 9-1-1: Policy Implications of Incident Related Imagery on the Public Safety Answering Point


Descriptive Note : Technical Report,01 Mar 2017,01 Mar 2017


Corporate Author : NAVAL POSTGRADUATE SCHOOL MONTEREY CA MONTEREY United States


Personal Author(s) : DeMar,D J


Full Text : https://apps.dtic.mil/dtic/tr/fulltext/u2/1045829.pdf


Report Date : 01 Mar 2017


Pagination or Media Count : 121


Abstract : Fully implemented, Next Generation 9-1-1 (NG9-1-1) will dramatically change the way in which 9-1-1 calls are processed in the United States. While the NG9-1-1 initiative is expected to introduce a variety of new features and functionality to the public safety answering point, this thesis examines the operational impact of a single capability of the program. That capability, hereafter referred to as Incident Related Imagery (IRI), will allow 9-1-1 callers to send still images, pre-recorded video, and streaming media directly to a 9-1-1 telecommunicator via a variety of mediums. The study analyzes existing 9-1-1 operational practices; provides a baseline understanding of the Next Generation 9-1-1 initiative, and makes the case for preparation and early adoption of the technology. Further, it explores how the viewing of graphic or objectionable material by 9-1-1 personnel likely exposes these professionals to greater levels of stress and vicarious trauma, and analyzes the importance of stress mitigation and treatment methods prior to and following IRI exposure. Finally, this thesis investigates existing communications center hiring and training practices, and evaluates their effectiveness in a post-NG9-1-1 setting.


Descriptors :   EMERGENCIES , EMERGENCY RESPONSE , Employment , Training


Subject Categories : Safety Engineering
      Sociology and Law


Distribution Statement : APPROVED FOR PUBLIC RELEASE