Accession Number : AD1029843

Title :   Veterans' Health Care: Limited Progress Made to Address Concerns That Led to High Risk Designation

Descriptive Note : Technical Report,15 Mar 2017,15 Mar 2017


Personal Author(s) : Draper,Debra

Full Text :

Report Date : 15 Mar 2017

Pagination or Media Count : 24

Abstract : The Department of Veterans Affairs (VA) has taken action to partially meet two of the five criteria GAO uses to assess removal from the High-Risk List (leadership commitment and an action plan), but it has not met the other three (agency capacity, monitoring efforts, and demonstrated progress). Specifically, VA officials have taken leadership actions such as establishing a task force, working groups, and a governance structure for addressing the issues that led to the high-risk designation. VA provided GAO with an action plan in August 2016 that acknowledged the deep-rooted nature of the five areas of concern GAO identified: (1) ambiguous policies and inconsistent processes; (2) inadequate oversight and accountability; (3) information technology challenges; (4) inadequate training for VA staff; and (5) unclear resource needs and allocation priorities. Although VAs action plan outlined some steps VA plans to take over the next several years, several sections were missing analyses of the root causes of the issues, resources needed, and clear metrics to measure progress.

Descriptors :   patient care management , delivery of health care , department of veterans affairs

Distribution Statement : APPROVED FOR PUBLIC RELEASE